Making Up for Lost Time: Rapid Response

Downtime has always been the nemesis of any business and is the driver for much of the investment and preventive maintenance companies perform. But what if downtime is the thing causing a company to miss preventive maintenance? COVID-19 spread downtime around the entire economy. Even companies that were deemed essential and stayed open felt it […]

Five Ways to Stay Out of the “Vendor Zone”

We all know about the “friend zone,” right? When a person says to you, “I like you as a friend.”  It’s that dreaded place you never want to be. Well…there’s an equivalent place in business relationships that is equally uncomfortable: the Vendor Zone. The Vendor Zone happens when your customers see your relationship as simply […]

Five Benefits of Tracking Quality Assurance with Data

Craftworkers are known for taking great pride in their work. They’re always comparing their performance today with what they did in the past to advance their skills and maybe even secure some bragging rights. What you might not know is that there’s a way to channel this tendency into a better way to champion quality […]